Cancellation Policy

At Runson Pharma, we strive to provide a smooth and transparent shopping experience for our customers. Please read our cancellation policy carefully before placing an order.

1. Order Cancellation

Customers may request order cancellation before the order has been processed or shipped.

Once the order has been dispatched, cancellation requests may not be accepted.

2. How To Request Cancellation

To cancel your order, please contact our support team as soon as possible through our official contact page or customer support channels with:

• Order number
• Registered name
• Contact details
• Reason for cancellation

3. Refund For Cancelled Orders

If the cancellation request is approved before shipment, the applicable refund will be processed to the original payment method within 5–7 business days.

Refund timelines may vary depending on banks or payment providers.

4. Non-Cancellable Orders

Orders may not be cancelled in the following situations:

• Product has already been shipped
• Customized or special-order products
• Incorrect address provided by customer
• Repeated cancellation misuse

5. Failed Transactions

In case payment is deducted but the order is not confirmed, the amount will usually be refunded automatically by the payment provider within the applicable banking timeline.

6. Contact Us

For cancellation-related queries, please contact us at:

• Email: carerunson@gmail.com
• Address: Vill Dera, Kala Amb, Pin – 134203
• Official Contact Page: https://erunsonpharma.com/contact/